21+ | Safe Gaming

Responsible Gaming at 64bd —
Your protection is our priority

Play for fun — but within limits. 64bd is committed to giving you a safe and healthy gaming experience. Deposit limits, self-exclusion, and 24/7 support are always in place.

Our Commitment

64bd believes that online gaming is a form of entertainment — and it is only enjoyable when done mindfully and in a controlled way. Our platform has responsible gaming tools and policies that place the wellbeing of every player at the highest priority.

We want you to enjoy your time at 64bd, but if you ever feel that gaming is affecting your life, our team will always be by your side. Responsible gaming is not just a policy — it is part of our culture.

Important: 64bd is only for people aged 21 and above. Registration or play by minors is strictly prohibited. If a minor has access to your device, keep your account secure and do not share your password.

Responsible Gaming Tools

Deposit Limit

Set a cap on your daily, weekly, or monthly deposits. Once set, reducing the limit takes effect immediately; increasing it requires a 24-hour waiting period — encouraging deliberate decisions.

Time-Out Option

Temporarily pause your account for 1 day to 6 weeks. During a time-out you cannot log in, deposit, or place bets. Taking a break is a sign of responsible play.

Self-Exclusion

Choose a long-term self-exclusion of 6 months to 5 years to step away for an extended period. During this time your account will be completely closed and no bonus offers will be sent.

Session Time Limit

Set a maximum time for each gaming session. When the time is up, you will receive an automatic alert. This feature is highly effective at preventing excessive time spent playing.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. When the limit is reached, your account will automatically stop. Staying within a budget keeps gaming enjoyable.

24/7 Bengali Support

For any issue, our Bengali-language live chat support is always ready. Whether you need advice on responsible gaming, help setting limits, or want to close your account — talk to us at any time.

Recognise the Warning Signs

When gaming starts going beyond entertainment and affecting your life, seeking help is the right step. If you or someone you know shows the signs below, take a break immediately and contact our support.

Financial Warning Signs

  • Placing more bets to recover money that was lost
  • Borrowing money or using family funds for gaming
  • Gaming while neglecting bills or other responsibilities
  • Not being concerned about spending more than your budget

Behavioural and Emotional Warning Signs

  • Lying to family or friends about gaming
  • Trying to stop playing but failing
  • Feeling mentally restless or irritable when unable to game
  • Neglecting work, studies, or social life

How to Set Limits

1

Log In

Log in to your 64bd account and click the profile icon at the top right.

2

Open Settings

Go to the "Responsible Gaming" section — you will find all limit options there.

3

Choose Your Preference

Select what you need — deposit limit, loss limit, session time, time-out, or self-exclusion.

4

Confirm

Enter your amount or time period and confirm. The change will take effect immediately or at the scheduled time.

If you need help, just tell us directly in the live chat — our Bengali-speaking support team will guide you through every step. Self-exclusion requests can also be submitted through live chat.

21+ Age Verification

To open an account and play at 64bd, you must be at least 21 years old. We verify age during registration and may request identity documents if needed. This policy is essential to protecting minors.

If there are children or teenagers in your home, please use a password lock on your device and keep your account details secure. Using parental control software to prevent minors from accessing gaming sites is strongly advised.

21+ For adults only

Steps to Protect Minors

  • Do not share your account password with anyone
  • Use device lock and screen passcode
  • Avoid saving passwords in your browser
  • Enable parental controls on your child's device
  • Talk openly with your family about gaming
  • If you suspect a minor has had access, let us know immediately

Contact Us for Support

64bd Support — always by your side

Any questions about responsible gaming, setting up limits, or requesting account closure — our Bengali-speaking team is always ready.

Live Chat — 24/7 support in Bengali
Email: [email protected]
Support hours: 24 hours, 7 days, 365 days
Self-exclusion requests can be made via live chat

Professional Help

Gaming addiction is a health issue — there is no shame in it. Seeking professional help is a sign of courage. For mental health services in Bangladesh, contact your nearest hospital or mental health clinic.

  • Contact the national mental health helpline
  • Talk to a trusted person
  • Seek support from family if needed
  • Let the 64bd support team know — we protect your privacy

Core Principles of Responsible Gaming

Healthy Gaming Habits

  • Play for entertainment only, not as a source of income
  • Set a budget in advance and stick to it
  • Accept losses as a normal part of the experience
  • Protect time for family, friends, and work
  • Take breaks — playing every day is not necessary

What to Avoid

  • Do not game when you are stressed or feeling low
  • Do not play under the influence of alcohol or substances
  • Do not place more bets to chase losses
  • Do not game with borrowed money
  • Do not play continuously for an unlimited amount of time

Keep in Mind

  • Gaming outcomes are entirely based on chance
  • No strategy or system guarantees a win
  • Every spin or bet is independent and random
  • Previous results do not determine future results
  • Play when it is fun; take a break when it feels like pressure

Enjoy safely —
64bd is with you

Game responsibly and enjoy your favourite games on our entertainment platform.

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Responsible Gaming FAQ

Log in to your 64bd account, go to Profile Settings, and open the "Responsible Gaming" section. There you can set a daily, weekly, or monthly deposit limit. For any issues, our 24/7 live chat support is always ready to help.

Self-exclusion is a tool that lets you fully close your account for a set period — from 6 months up to 5 years. During this time you will not be able to log in, make deposits, or receive any bonus offers. A self-exclusion request can be submitted via live chat or email.

A time-out is a short-term break — from 1 day up to 6 weeks. It is for temporary rest. Self-exclusion is long-term — from 6 months up to 5 years — and is for seriously addressing a gaming problem. When a time-out ends, your account becomes active again automatically, but after a self-exclusion period ends you must submit a new request to reactivate.

Reducing a deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period. This rule ensures that the decision to increase is considered and deliberate — not impulsive.

Use a screen lock and password on your device. Turn off password saving in your browser. Install parental control software on any device used by a child or teenager. Never share your 64bd account details with anyone. If you suspect a minor has used your account, contact our support immediately.

Some common warning signs are: placing more bets to recover lost money, being unable to stop playing, neglecting family or work, lying about gaming, and borrowing money to gamble. If any of these signs feel familiar, take a break now and let our support team know.

Your account balance is kept safe during self-exclusion. Once the period ends, you can begin the withdrawal process. For more details, contact us at [email protected].

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