64bd Privacy Policy

1.1 Information You Provide Directly

When you register or create an account on 64bd, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Login credentials (username and password stored in encrypted form)
• National ID or passport number (required for KYC verification)
• Payment account details: bKash, Nagad, Rocket, Upay, or bank account number

1.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of access, time spent on site, and pages viewed
• Session data collected via cookies and similar tracking technologies
• Referrer URL (the source from which you arrived at our site)

1.3 Transaction Information

During financial transactions we record the following information:

• Deposit and withdrawal amounts and dates
• Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference number and status
• Gaming history and bonus usage records

2.1 Account Management and Service Delivery

Your collected information is primarily used for the following purposes:

• Account registration and identity verification
• Age verification — access permitted only to those aged 21 and above
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring customer support via live chat and email

2.2 Security and Legal Compliance

We use information to maintain the security of the 64bd platform and to meet legal obligations:

• Preventing fraud, money laundering, and other illegal activities
• Detecting and blocking unauthorised access to accounts
• Implementing responsible gaming policies and managing self-exclusion features
• Retaining transaction and communication records for dispute resolution

2.3 Service Improvement and Personalisation

We analyse data to improve your experience:

• Recommending preferred games and content
• Evaluating and improving platform performance
• Informing you about new games, features, and promotions (if you have given consent)

3.1 Sharing Information with Third Parties

64bd does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Authorised payment gateways such as bKash, Nagad, Rocket, Upay, and bank transfer receive only the information necessary to complete transactions.
• Technology Partners: Game providers and technology vendors receive only the minimum information necessary to operate their services.
• Law Enforcement Agencies: Information may be disclosed to comply with legal obligations, court orders, or government directives.
• Fraud Prevention: Information may be verified with authorised agencies to detect and prevent fraudulent activity.

3.2 International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out with appropriate safeguards and that the highest level of security is maintained for your information.

4.1 Technical Security

64bd uses industry-standard security technologies to protect your information:

• Data transmission is secured through SSL/TLS encryption
• Passwords and sensitive information are stored using strong encryption algorithms
• Firewalls and intrusion detection systems remain active at all times
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available for accounts

4.2 Organisational Security

Alongside technical safeguards, we also enforce strict security at the organisational level:

• Only authorised staff have limited access to necessary information
• All staff receive training on data protection
• A rapid response plan is maintained for data breach incidents
• Strict confidentiality agreements are in place with third parties

5.1 Use of Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve our service by analysing how the site is used.

5.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some functionality of our service and may affect the login experience.

6.1 Retention Policy

We retain your information only for as long as necessary. The retention period for specific information is outlined below:

• Account Information: Retained while the account is active and, after closure, for a defined period as required by legal obligations.
• Transaction Records: Retained for an extended period to fulfil financial and legal obligations.
• Log Files and Session Data: Retained for a limited period for security analysis purposes.
• Communication Records: Retained for dispute resolution and service quality improvement.

6.2 Deletion of Information

At the end of the retention period or upon your valid request (where no legal obligation applies), we securely and permanently delete or anonymise your personal information.

7.1 Your Rights Regarding Your Data

You have the following rights in relation to your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information.
• Right to Object to Processing: You may object to the use of your information for marketing purposes.
• Right to Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

7.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us. After verifying your request, we will respond within a reasonable time. Some requests may not be fully fulfillable for legal reasons, in which case we will clearly explain why.

8.1 Age Restrictions

64bd's services are intended only for those aged 21 and above. We do not knowingly collect information from minors. We verify age at the time of account registration. If we become aware that information from a minor has been collected inadvertently, we will immediately arrange to delete that information and close the associated account.

9.1 Update Notifications

We may update this privacy policy from time to time. For any significant changes we will notify you through the following means:

• Sending a notification to your registered email address
• Displaying a clear notice on the website's homepage
• Noting the date and nature of the change on this page

If you continue to use the site after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.